Privacy policy

Effective: 01/01/2026

This Privacy Policy describes how NW Rest ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or communicate with us at www.nwrest.com (the "Site") (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a patient, visitor, customer, or other individual.

Please read this Privacy Policy carefully. 

By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically for legal, regulatory, or operational reasons. When we do, we will post the updated version and revise the "Effective Date."

Information We Collect and Use

To deliver our Services, we collect personal information in several ways:

• Information You Provide Directly:
  • Name, address, phone number, and email
  • Health insurance and medical order details
  • Shipping and billing information
  • Information submitted in forms or communication with us
• Information We Collect Automatically:
  • IP address, browser type, and device information
  • Website usage data via cookies and similar technologies
• Information From Third Parties:
  • Referral or prescription data from your healthcare provider
  • Insurance and billing information from payers
  • Technology providers assisting with scheduling, forms, or email support

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. 
• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with You and Service Improvement: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

Cookies and Tracking

We use cookies to enhance functionality and understand website usage. You may disable cookies through your browser settings, but some features may not work as intended.

Use and Disclosure of Personal Information

We may share your information:

• With vendors performing services on our behalf (e.g., IT, billing, shipping)
• With your referring physician and insurance provider
• To comply with legal requirements or respond to lawful requests
• In case of a merger, acquisition, or asset sale

We do not sell your personal information. 

SMS Consent is not shared with third parties or affiliates. More information can be located here: SMS Terms & Conditions

Protected Health Information (PHI)

If you submit health-related data, it may be governed by HIPAA. Please refer to our Notice of Privacy Practices for full information about how we handle PHI.

Children's Data

Our Services are not intended for children under age 13. We do not knowingly collect personal data from minors without verified parental consent.

Security and Retention

We use appropriate safeguards to protect your data, but no system is 100% secure. We retain your information only as long as necessary to fulfill our services and comply with laws.

Your Rights

Depending on your location, you may have rights including:

• Access to your data
• Request correction or deletion
• Restrict or object to processing
• Withdraw consent

To exercise any rights or submit privacy questions, please contact us below.

Third-Party Links

Our Site may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before submitting personal data.

Contact Us

If you have questions or would like to exercise your rights, contact us at:

NW Rest

Email: info@nwrest.com

Phone: (503) 495-6200

Address: 365 Warner Milne Rd. Suite 209 Oregon City, OR 97045

This Privacy Policy is designed to meet basic U.S. privacy law requirements and reflect HIPAA considerations where applicable.